Spirewear Shipping Policy

Effective Date: August 12, 2026

At Spirewear, we are committed to processing and delivering customer orders as efficiently and reliably as possible. This Shipping Policy explains our order-processing procedures, shipping expectations, and responsibilities regarding delivery.

1. Order Processing

Orders are generally processed after payment has been successfully authorized and the order has been reviewed.

Most orders are processed within 1–3 business days, excluding weekends and recognized holidays.

Processing times may be longer during:

• Holidays
• Promotional sales
• High-volume periods
• Severe weather
• Product shortages
• Supplier or carrier delays

Customers will be notified when a significant delay affects their order whenever reasonably possible.

2. Shipping Timeframes

Estimated shipping and delivery times may vary depending on the destination, shipping method, product availability, and carrier.

Unless otherwise stated at checkout, customers should generally allow approximately 3–10 business days after processing for standard domestic delivery.

Shipping estimates are not guaranteed unless Spirewear specifically states that a delivery date is guaranteed.

3. Shipping Rates

Shipping charges, when applicable, will be calculated and displayed before checkout is completed.

Shipping costs may vary based on:

• Order size
• Package weight
• Destination
• Shipping method
• Carrier rates
• Promotional offers

Spirewear may offer free or discounted shipping during certain promotions or when an order meets specified purchase requirements.

4. Order Tracking

When tracking information is available, customers will receive tracking details by email, text message, customer account notification, or another contact method provided during checkout.

Please allow time for the carrier’s tracking system to update after a shipping label has been created.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

Spirewear is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you discover an address error, contact Spirewear as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has been processed or transferred to the carrier.

6. Lost or Missing Packages

If tracking information indicates that a package is delayed or missing, customers should contact Spirewear so that we can review the shipment and, when appropriate, assist with a carrier investigation.

If tracking indicates that a package was delivered but the customer cannot locate it, we recommend first:

• Checking around the delivery location
• Asking household members or neighbors
• Checking with building management or a front desk
• Allowing a reasonable amount of time in case the carrier marked the package delivered early
• Contacting the shipping carrier

Spirewear will reasonably assist customers with legitimate delivery concerns.

7. Damaged Packages

Customers should inspect their order after delivery.

If merchandise arrives damaged, defective, or significantly affected by shipping, please contact Spirewear promptly and provide:

• Your name
• Order number
• Description of the damage
• Photographs of the merchandise
• Photographs of the packaging when available

Eligible damaged merchandise may qualify for a refund, replacement, or other resolution in accordance with the Spirewear Return & Refund Policy.

8. Incorrect Orders

If you receive the wrong merchandise, incorrect size, incorrect quantity, or another item that does not match your order, please contact Spirewear promptly.

When the error is the responsibility of Spirewear, we will work to correct the issue at no additional reasonable shipping expense to the customer.

9. Undeliverable or Returned Packages

Packages may be returned to Spirewear when:

• The address is incorrect or incomplete
• The recipient refuses delivery
• The carrier is unable to complete delivery
• The package is not claimed
• Other delivery requirements are not satisfied

If a package is returned because of information provided incorrectly by the customer, additional shipping charges may apply before the order is reshipped.

If the return resulted from an error by Spirewear, we will work to correct the issue without charging the customer additional shipping costs.

10. Order Cancellations

Customers who wish to cancel an order should contact Spirewear as soon as possible.

We will attempt to accommodate cancellation requests before the order ships.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return procedures after receiving the order.

11. Shipping Delays

Delivery dates may be affected by circumstances outside the reasonable control of Spirewear, including:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Government actions
• Labor disruptions
• Holiday shipping volume
• Supply-chain interruptions

Spirewear will make reasonable efforts to communicate significant known delays and assist customers when possible.

12. Domestic Shipping

Unless otherwise stated, Spirewear primarily ships orders within the United States.

Certain locations may require additional shipping time or may not be eligible for all shipping methods.

13. International Shipping

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally separate from the product and shipping charges collected by Spirewear unless otherwise stated during checkout.

International delivery times may vary because of customs processing and carrier requirements.

14. Preorders and Backordered Items

Products identified as preorder, made-to-order, or backordered may have longer processing and shipping times.

Estimated availability or shipment dates will be provided when reasonably possible.

If an order contains both available and delayed merchandise, Spirewear may ship the items separately or hold the order until all products are available.

15. Separate Shipments

Orders containing multiple items may occasionally arrive in separate packages.

Customers will not be considered missing merchandise until all applicable tracking information and expected shipments have been reviewed.

16. Risk of Fraud or Suspicious Orders

Spirewear reserves the right to temporarily hold or cancel orders when additional verification is reasonably necessary because of suspected fraud, unauthorized payment activity, or unusual order information.

If an order is canceled after payment has been collected, the applicable payment will be refunded.

17. Customer Responsibility

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Spirewear encourages customers to use a secure delivery address whenever possible.

18. Returns

Shipping-related returns remain subject to the Spirewear 30-Day Return & Refund Policy.

Unless otherwise required by law, original shipping charges may be non-refundable when the return is based solely on customer preference.

When a return results from defective merchandise, incorrect merchandise, or an error by Spirewear, appropriate shipping costs may be covered by Spirewear.

19. Changes to This Shipping Policy

Spirewear may update this Shipping Policy when necessary to reflect changes in shipping carriers, business practices, services, or applicable requirements.

The most current version will be posted with its applicable effective date.

20. Contact Spirewear

For questions about shipping, delivery, tracking, damaged packages, or missing orders, please contact Spirewear through the customer-service contact information provided on our website.

Please include your name and order number so that we can assist you efficiently.

Thank you for shopping with Spirewear. We appreciate your business and look forward to delivering your order.