Refund policy
Spirewear Return & Refund Policy
At Spirewear, customer satisfaction is important to us. We want our customers to feel confident when shopping with us.
30-Day Return Policy
Customers have 30 calendar days from the date of delivery or purchase to request a return for a refund when the merchandise is:
- Defective, damaged, or faulty
- Incorrectly shipped
- Significantly different from the item ordered or advertised
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- The wrong size or fit, provided the item remains in acceptable return condition
- Being returned for another reasonable and valid reason approved by Spirewear
Return Condition
Unless the item is being returned because it arrived defective or damaged, merchandise should be:
- Unworn and unused
- Unwashed
- Free from stains, odors, damage, or alterations
- Returned with original tags and packaging when reasonably possible
- Accompanied by proof of purchase, such as an order confirmation, receipt, or order number
Defective or Damaged Merchandise
If your item arrives damaged, defective, or incorrect, please contact Spirewear as soon as possible. We may request photographs or other information to verify the issue before approving the return.
Approved defective or incorrect items may qualify for a full refund, replacement, or exchange, depending on the customer’s preference and product availability.
Refunds
Once an approved return is received and inspected, the refund will be issued to the original method of payment.
Original shipping charges are generally non-refundable unless the return resulted from an error by Spirewear or the merchandise was defective or damaged when received.
Non-Returnable Items
For health, hygiene, or safety reasons, certain merchandise may not be eligible for return once opened, worn, or used unless it is defective. Items specifically marked Final Sale are also not eligible for return unless they arrive damaged, defective, or otherwise qualify for a return under applicable law.
Returns After 30 Days
Return or refund requests submitted more than 30 days after delivery or purchase may be denied. Spirewear may make exceptions at its discretion when circumstances reasonably justify doing so.
Contact Us
To begin a return, please contact Spirewear with your name, order number, the item being returned, and the reason for the return.
Spirewear reserves the right to review each return request and deny returns involving misuse, excessive wear, fraudulent claims, or merchandise that does not meet the requirements of this policy.
Thank you for shopping with Spirewear. We appreciate your business and your trust in our brand.